RSA Announces New Chief Customer Officer

Audio By Carbonatix

BEDFORD, Mass.--(BUSINESS WIRE)--Jan 13, 2026--

RSA, the security-first identity leader, today announced the appointment of Ryan Toben as Chief Customer Officer, a key addition to the company’s leadership team.

Toben is a proven customer success and operations leader with more than 20 years of experience driving commercial execution and sales strategy. As Chief Customer Officer, he will own and elevate the end-to-end RSA customer journey, serving as the voice of the customer and leading a global organization focused on helping customers realize value across every stage of their engagement with RSA.

“High-security leaders across government, financial services, energy, healthcare, and other high-assurance industries rely on RSA to secure their teams, stay operational, and stop attacks before they start,” said RSA CEO Greg Nelson. “Ryan will ensure that our customers’ priorities continue to shape our innovation-led agenda and that they receive best-in-class support and outcomes throughout the customer journey.”

“RSA protects organizations where complexity is table stakes and security is non-negotiable,” said Ryan Toben. “By leveraging our customers’ insights and acting on their priorities, we will continue to deliver solutions that address unique use cases and help organizations stay ahead of evolving threats.”

Prior to joining RSA, Toben served at Cabrio, Inc., first as SVP of Customer Success & Sales Operations, then as SVP of Customer Success & Account Management. Previously, he worked as Chief Revenue Officer at Kiddom and held several leadership roles at Gainsight, culminating as General Manager of International Business. Toben currently serves on the board of US Special Rescue.

About RSA

The AI-powered RSA Unified Identity Platform protects the world’s most secure organizations from today’s and tomorrow’s highest-risk cyberattacks. RSA provides the identity intelligence, authentication, access, governance, and lifecycle capabilities needed to prevent threats, secure access, and enable compliance. More than 9,000 security-first organizations trust RSA to manage more than 60 million identities across on-premises, hybrid, and multi-cloud environments. For additional information, visit our website to contact sales, find a partner, or learn more about RSA.

View source version on businesswire.com:https://www.businesswire.com/news/home/20260113265844/en/

[email protected]

KEYWORD: UNITED STATES NORTH AMERICA MASSACHUSETTS

INDUSTRY KEYWORD: SOFTWARE TECHNOLOGY ARTIFICIAL INTELLIGENCE SECURITY

SOURCE: RSA

Copyright Business Wire 2026.

PUB: 01/13/2026 07:00 AM/DISC: 01/13/2026 07:02 AM

http://www.businesswire.com/news/home/20260113265844/en