Lessen Unveils Aiden: An AI-Powered Maintenance Lifecycle Platform Reshaping Facilities Management Across Residential and Commercial Real Estate

Audio By Carbonatix

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Oct 1, 2025--

Lessen, the premier, tech-enabled, end-to-end solution for outsourced real estate property services, today announced the launch of Aiden, its AI-powered maintenance lifecycle product suite. Aiden represents a leap forward in the industry’s holistic application of artificial intelligence across the end-to-end maintenance journey – from intake and communications to proposals, work verification, and invoicing – driving systematic efficiencies and smart decision-making for residential and commercial property portfolios.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20251001785944/en/

“Facilities maintenance has historically been plagued by manual, fragmented processes that create delays, drive up costs, and frustrate tenants and operators,” said Jianqing Zhao, Chief Technology Officer at Lessen. “Point solutions that only address one step of the process can offer temporary relief, but they don’t solve the underlying challenges. With Aiden, we’re not just automating maintenance, we’re fundamentally reshaping it. By embedding AI across every step of the maintenance lifecycle, Aiden eliminates friction, accelerates decision-making, and delivers a smarter, more reliable experience for owners, operators, vendors, and residents.”

Aiden integrates AI modules across the full maintenance lifecycle, compounding value at every stage:

• Aiden Assistant: A 24/7 multilingual self-service maintenance assistant that reduces unnecessary work orders, improves customer experience, and generates operational insights.
• Aiden Proposal & Invoice Assistant: AI-assisted proposal and invoice creation with confidence scoring, photo analysis, and compliance checks to improve accuracy, accelerate approvals, and speed up vendor payments.
• Aiden Asset Intelligence: Automated, scalable asset validation leveraging OCR (Optical Character Recognition) and intelligent inference, achieving over 95% data accuracy.
• Aiden Outreach: Enables proactive vendor engagement to accelerate quotes and reduce operational workload.
• Aiden Auto-Review: AI-driven proposal and invoice reviews that can automatically approve high-quality submissions and flag exceptions, reducing SME backlog.
• Aiden Messages: Trigger AI-driven actions directly from messages, enabling instant self-service and efficient information gathering, improving user interaction and decision-making processes.
• Aiden Insights: Consolidated, AI-generated work order and location summaries with targeted root-cause analysis, driving smarter operational decisions and faster resolutions.

Early adopters of Aiden are already realizing measurable impact across their operations. Clients report 20% faster quote approvals, over 95% asset data accuracy, an 85% reduction in routine follow-ups, and work orders and invoices processed at twice the previous speed. The result: less administrative drag, faster resolutions, and happier customers. By streamlining how maintenance issues are reported, tracked, and completed, Aiden empowers vendors to take on more jobs, operators to improve service outcomes, and businesses to scale without added overhead.

"Aiden empowers our customers to do more with less, helping operators resolve issues quickly, vendors get paid faster, and residents enjoy a smoother living experience,” said Jay McKee, Chief Executive Officer at Lessen. “Our AI platform represents the new industry standard, and we’re proud to continue delivering efficiency and innovation at scale for the entire commercial and residential real estate industries.”

Built for versatility, Aiden supports both residential (single-family, multi-family, manufactured housing and HOAs) and commercial (retail, financial services, light healthcare/aesthetics, hospitality, distribution and self storage) portfolios. Unlike niche point solutions, Aiden operates at true industry scale, powered by Lessen’s nationwide network of over 30,000 vetted service providers and informed by more than 27 million work orders completed on the platform since its inception.

This combination of AI-driven intelligence and proven service execution makes Aiden not just a tool, but a growth engine — reducing inefficiencies, driving better decisions, and delivering results at the pace modern operators demand.

To learn more about how Aiden by Lessen is redefining facilities management with AI, visit this page or contact (480)-576-7200 to schedule a demo.

About Lessen

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. To learn more about Lessen’s solutions, visit lessen.com.

View source version on businesswire.com:https://www.businesswire.com/news/home/20251001785944/en/

CONTACT: Media Contact:

Maria Brewster

Antenna | Spaces

[email protected]

KEYWORD: UNITED STATES NORTH AMERICA ARIZONA

INDUSTRY KEYWORD: COMMERCIAL BUILDING & REAL ESTATE APPS/APPLICATIONS MOBILE/WIRELESS TECHNOLOGY CONSTRUCTION & PROPERTY SOFTWARE NETWORKS DATA MANAGEMENT ARTIFICIAL INTELLIGENCE RESIDENTIAL BUILDING & REAL ESTATE

SOURCE: Lessen

Copyright Business Wire 2025.

PUB: 10/01/2025 11:53 AM/DISC: 10/01/2025 11:52 AM

http://www.businesswire.com/news/home/20251001785944/en