Around-the-Clock Expertise: Synology® Premium Support Now Available Nationwide

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BELLEVUE, Wash.--(BUSINESS WIRE)--Aug 13, 2025--

Synology America Corp. has launched a Premium Support program now available to all business customers in the United States. This milestone underscores Synology’s commitment to its customers and the company’s evolving role as a strategic data infrastructure and business continuity partner.

Synology Premium Support includes 24/7 access to senior U.S.-based technical specialists and next-business-day hardware replacements.

Speaking at the launch event, James Chen, recently appointed CEO of Synology America, restated his vision for the company: “Our strongest and most consistent growth in the U.S. has come from the business sector. With Premium Support, we're introducing a new level of service to protect our customers' investments and empower their operations with the confidence that expert help is just a call away.”

Chen, who joined the company shortly after its creation, reflected on the company’s journey over the past 25 years: “When Synology first started it sought to bring simplified server management to home users and small businesses. As our customers scaled from small businesses into large enterprises, we scaled with them. Today we’re proud to support more than half of all Fortune 500 companies and offer tailored solutions built to simplify data protection and business continuity.”

The launch of Premium Support follows a strategic restructuring of Synology America’s sales organization, reinforcing its channel-first commitment. “Over the past two years we have grown our business channels in North America by nearly 50%,” explained Chen. “This rapid growth has helped us identify where our partners are winning. Now, with our Premium Support SLA, we can add value for our partners and create a better customer experience before, during and after the sales journey.”

Highlighting the new structure of Synology America and the new Premium Support offerings, Dan Parris, VP of Sales at DataCenter Warehouse, remarked on the company’s reaffirmed commitment to the channel: “Working with Synology over the years has been an exemplary experience for DCW. Their commitment to the ‘Channel First’ partner program has ensured that we receive top-tier support and guidance consistently. The Synology team’s collective efforts providing us with the resources and expertise needed to support our customers’ business objectives and thrive. This partnership has been instrumental in our growth, and we look forward to continuing our collaboration with Synology.”

Closing out the Premium Support launch event Chen highlighted Synology’s unique position in the enterprise storage landscape: “We are able to launch products dedicated to addressing real problems our business customers face. ActiveProtect is the perfect example of that. Our business customers have been seeking a simplified backup solution that doesn’t have ballooning subscription costs attached. Now streamlining our operations, re-focusing our sales structure and this new Premium Support offering give Synology more tools to solve more problems for more customers.”

Synology Premium Support is available to all customers in the U.S.A. For more information on Synology Premium Support or terms and conditions please click here.

View source version on businesswire.com:https://www.businesswire.com/news/home/20250813933860/en/

CONTACT: Kyle Foster

[email protected]

KEYWORD: UNITED STATES NORTH AMERICA WASHINGTON

INDUSTRY KEYWORD: PROFESSIONAL SERVICES DATA MANAGEMENT BUSINESS TECHNOLOGY SOFTWARE INTERNET

SOURCE: Synology America Corp.

Copyright Business Wire 2025.

PUB: 08/13/2025 12:00 PM/DISC: 08/13/2025 12:02 PM

http://www.businesswire.com/news/home/20250813933860/en