Prove and Backbase Partner to Enable Faster and Safer Onboarding for Financial Institutions

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NEW YORK--(BUSINESS WIRE)--Sep 24, 2025--

Prove, the leader in digital identity, and Backbase, the world’s first AI-powered banking platform, today announced a strategic partnership aimed at transforming how financial institutions onboard new customers in the United States. The integration brings together seamless, identity verification and secure customer experience to address two of the biggest challenges in digital banking today: fraud prevention and onboarding friction.

By embedding the Prove Pre-Fill® solution into the Backbase AI-powered Banking Platform, banks and credit unions can now offer a dramatically improved account opening and digital lending experience. With a customer’s consent, the Prove Pre-Fill solution uses their mobile phone number to instantly populate online forms with verified information like their Social Security number, name, address, and date of birth. This eliminates the need for manual data entry, creating a smoother customer experience with fewer errors and lower abandonment rates.

“By integrating Prove’s cutting-edge Pre-Fill technology, we’re helping banks and credit unions deliver faster and more intuitive onboarding while maintaining the highest levels of security,” said Mayank Somaiya, VP of Marketplace at Backbase. “This partnership confirms our commitment to delivering innovation that solves real problems for financial institutions and their customers.”

The solution also fortifies fraud defenses at the front door. The Prove Pre-Fill solution verifies customer information in real-time using Prove’s Identity Graph – a dynamic map of linked devices, credentials, and identifiers that allows Prove to confirm identity deterministically. Due to the effectiveness of the technology, bad actors self-select out resulting in less fraud, while customers experience a seamless onboarding journey.

“We’re thrilled to partner with Backbase to help institutions accelerate digital transformation while protecting their customers,” said Scott Greenhut, SVP of Channel & Partnerships at Prove. “Prove eliminates one of the biggest pain points in digital onboarding, while adding a layer of trust and security from the first interaction.”

Key benefits of the partnership:

• Accelerated account opening by pre-filling digital forms with verified identity data
• Reduced fraud and enhanced risk controls through application of Prove’s Global Fraud Policy
• Improved customer experience that increases conversion and builds trust
• Operational efficiency with fewer manual reviews and faster onboarding

The integrated solution is now available to financial institutions across the United States via the Backbase AI-powered Banking Platform. The initial use case focuses on account opening and onboarding, with further applications to follow.

About Backbase

Backbase is on a mission to put bankers back in the driver’s seat — fully equipped to lead the AI revolution and unlock remarkable growth and efficiency. At the heart of this mission is the world’s first AI-powered Banking Platform, unifying all servicing and sales journeys into an integrated suite.

With Backbase, credit unions can empower their members in their financial lives and put them back in growth mode through intelligent customer engagement and operational automation across every line of business — from Retail and SME to Commercial, Private Banking, and Wealth Management.

Recognized as a category leader by Forrester, Gartner, Celent, and IDC, Backbase powers the digital and AI transformations of over 150 financial institutions worldwide, including Blue Federal Credit Union, ENT Credit Union, Navy Federal Credit Union, SchoolsFirst Federal Credit Union, Washington State Employee Credit Union, Westerra Credit Union, University Federal Credit Union, and Wildfire Credit Union. See some of their stories here.

Backbase is a private fintech company, founded in 2003 in Amsterdam (Global HQ), and proudly serving the American market from the Americas HQ in Atlanta. Visit www.backbase.com for more.

About Prove

Prove makes identity work – verifying real people in real time without friction or guesswork. Trusted by 19 of the top 20 U.S. banks and more than 1,500 leading brands worldwide, Prove helps the biggest names in banking, fintech, crypto, gaming, commerce, insurance, and healthcare grow with confidence.

Prove’s identity verification and authentication solutions streamline onboarding, prevent fraud, and deliver seamless customer experiences across channels. With Prove, identity is no longer a question, it’s proven. Learn more at www.prove.com.

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CONTACT: Press

Backbase

Alexandros Papaioannou

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KEYWORD: UNITED STATES NORTH AMERICA NEW YORK

INDUSTRY KEYWORD: MOBILE/WIRELESS TECHNOLOGY FINANCE SECURITY FINTECH BANKING PROFESSIONAL SERVICES NETWORKS DATA MANAGEMENT ARTIFICIAL INTELLIGENCE

SOURCE: Prove

Copyright Business Wire 2025.

PUB: 09/24/2025 09:00 AM/DISC: 09/24/2025 08:59 AM

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